Refund policy

For returns from Europe please contact me at info@honeyandtoast.co.uk - I will provide you with an RMA number. Please ensure parcels are marked clearly with this RMA number and labelled clearly as ‘Returned Goods’ in order to avoid customs charges and VAT when goods come back into the UK. In an effort to be paperless we have not included a returns form with your order, so please help us by noting your order number or name inside the package. Please note that without this order number your refund may be subject to a delay. Please note that the customer is responsible for any customs charges or import VAT incurred when returning an item. If goods are held by UK customs due to shipment errors it will not be possible for us to process a refund.

After the item is received at Heritage House you can expect a refund within 3 days of receipt to the original payment method. We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. Please package the returned product carefully adequately - we recommend using the original box. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Sale items are only eligible for exchange. Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid in full by Honey & Toast. We can only refund or exchange items bought direct from www.honeyandtoast.co.uk, if you have bought an item from a different retailer or website please follow their policy for refunds and exchanges.