We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To - email@example.com
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Please then send the returned item to the address below -
Rosie Kershaw, HONEY AND TOAST RETURNS, Pegasus Warehousing & Fulfilment Ltd, Majestic Mill, Greenacres Road, Oldham, OL4 3NT.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Sale items are only eligible for exchange. Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Honey & Toast. We only refund or exchange items bought direct from www.honeyandtoast.co.uk, if you have bought an item from a different retailer or website please follow their policy for refunds and exchanges.
After the item is received you can expect a refund within 48 hours.
Returning personalised items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Honey & Toast; in this case, please refer to the returns section of this document.